REFUND POLICY

Effective Date: 6th December 2025

At Eden Ora, we want you to be completely satisfied with your purchase. Please read our refund and return policy carefully:

1. Returns:

Due to hygiene and safety, we cannot accept returns on opened skincare products.
If your product arrives damaged or defective, please contact us within 7 days of receiving your order with a photo of the item.

2. Refunds:

Refunds are issued only for damaged or incorrect items.
Once your return is approved, we will process your refund within 7–10 business days to your original payment method.

3. Exchanges:

4. Shipping Costs:

Customers are responsible for return shipping unless the item is defective or incorrect.

5. Contact Us:

We’re here to make your experience as smooth and safe as possible.